A. CHILD POLICY
- Children do not stay free but are billed and counted the same as adults.
- Only infants (crawling stage & below) can stay free of charge provided they share an existing bed with their parents; and no crib is provided.
- All persons (adults and children) must be declared in the booking.
B. OCCUPANCY vis-à-vis CAPACITY
- Maximum number of occupants in room is limited to its nominal capacity.
- All adults and children must be declared for purpose of occupancy count.
- Room choice must be commensurate to number of occupants without exceeding bed limit (a queen bed sleeps two; a single bed sleeps one).
- Beds are not allowed to be moved or repositioned by guests.
C. SECURITY DEPOSIT
- A cash deposit, due upon checking in, equivalent to a night's stay is needed to cover incidental expenses, damages or losses caused by guest. Any unused balance of the deposit will be refunded after check-out subject to clearance.
D. RESERVATION DOWN PAYMENT
- To confirm booking, a down payment equal to one night's stay of each room being reserved is required. Cancellation terms apply.
E. VISITORS
- Visitors are not allowed in any guest room at anytime to ensure the security and safety of other guests and their belongings. Visitors are allowed in the ground floor areas and dining/restaurant areas.
- The swimming pool is for exclusive use of registered guests.
- Massage is available in guest room but subject to hotel regulation.
F. ELECTRONIC KEYCARDS
- Keycards issued at check-in but may need revalidation and limited to the rooms number of registered guests. Lost card billed at P200 each.
G. TOWEL POLICY
- Bathroom towels are used for free; should not be brought out of room.
- Pool towels are used for free but are returned to Front Desk after use.
- Hotel is not a beach property, we do not provide free beach towel; guests can rent towels for outside use from the Front Desk.
H. BOOKINGS AND CANCELLATIONS (Using Discounted Room Rates)
- Down payment is required and is 100% refundable if cancellation is made 30 days before first reserved date.
- There are no refunds given for notices less than 30 days and no refunds or credits given for premature check-outs.
- Cancelled bookings due to force majeur in El Nido, Puerto Princesa or other places in the Philippines directly preventing the arrival of guest at the Hotel can be rebooked within the next 12 months. Restrictions apply.
I. BOOKINGS AND CANCELLATIONS (Using Published Regular Room Rates)
- Down payment is required.
- 100% (less administrative fee) of payment is refundable if booking is cancelled at least 7 days before the first reserved date.
- 50% (less administrative fee) of payment is refundable if booking is cancelled at least 4 days before the first reserved date.
- Zero (0%) is refundable for no-shows or cancellation on short notice.
- There are no refunds or credits given for premature check-outs.
- Cancelled bookings due to force majeur in El Nido, Puerto Princesa or other places in the Philippines directly preventing the arrival of guest at the Hotel can be rebooked within the next 12 months. Restrictions apply.
J. CHECK-IN AND CHECK-OUT
- Check-in is at 2:00 pm and check-out is at 12:00 noon. Early check-in by 10:00 am may be allowed subject to room availability. Late check-out may also be allowed subject to room availability but charges apply.
- Passport or government issued ID card must be presented upon check-in.
- On their last day, guests going on tours must check out earlier than their tour. Shower and changing rooms are available after tour.
- Hotel has the right to vacate any room of belongings of guests who overstay beyond check out time.
K. DISCOUNTS FOR SENIOR CITIZEN AND PWD
- Discount for qualified Filipino senior citizen or Filipino person with disability is granted to total room cost when the published regular room rates (not discounted room rates) are availed of. Valid Philippine ID is required.
L. PAYMENT
- Payment will be accepted in cash (Philippine currency) or through any reputable credit card facility accredited with Hotel or PayPal.
- Administration fees may apply to credit card payment.
M. NOMINAL ROOM CAPACITY AND BED CONFIGURATION
- Standard Twin room for 1-2 persons has two single beds
- Standard Double room for 1-2 persons has a queen bed
- Superior Twin room for 1-2 persons has two single beds
- Superior Double room for 1-2 persons has a queen bed
- Special Twin room for 1-3 persons has a queen and a single bed
- Standard Triple room for 1-3 persons has three single beds
- Regular Family room for 1-4 persons has two queen beds
- Special Family room for 1-4 persons has a queen and 2 single beds
- Standard Quad room for 1-4 persons has four single beds
- PWD room for 1-4 persons has a queen and 2 single beds
- Hotel provides no extra bed
N. PROPERTY CONCERNS
- Excessive noise, unruly behavior, illegal activities are prohibited. In case intervention by police becomes necessary, the Hotel reserves the right to expel the violating guest without refund for the unused portions of stay.
- Any missing items (including towels & key cards) and breakages caused by the guest to Hotel property will be charged to the guest.
- Smoking is not allowed inside the guest bedroom and bathroom but is allowed in balconies and outdoors in ground level. Cleaning fee is P1,000.
- Cooking is never allowed inside any guest rooms. Cleaning fee is P5,000.
- Room cleaning service is not available after 4:00 pm.
- Linen stained by guests will be subject to special laundry fee.
O. ROOM SAFES AND SAFEKEEPING
- A room safe with electronic keypad is provided in each guest room. Only the guest will devise his combination code and should keep it confidential.
- The Hotel will not be responsible for loss arising from misuse of the room safe. In any event loss is proven to be due to Hotel actuations, the maximum liability of the Hotel is limited to one night's room rate.
- For very valuable item in good condition, the Hotel invites the guest to entrust such item to the Front Desk for safekeeping.
P. CLOSED CIRCUIT TELEVISION (CCTV)
- In the public areas of the Hotel and in some staff areas, Hotel operates CCTV and recordings are made. This is necessary for security and for service improvement. Video recordings remain property of Hotel.
Q. ANIMALS
- The hotel is a dog-friendly establishment. The pet owner is responsible or liable for damages and harm caused by his pet on the property or persons of other guests, Hotel and its staff. Guest to clean up pet's mess.
R. WI-FI SERVICE
- Wi-Fi service is provided free of charge to registered guests only.
- While the Hotel is equipped with extra equipment to boost Wi-Fi service, the speed of the internet signal ultimately depends on that provided by the telecommunications company over which Hotel has no control.
S. FORCE MAJEUR
- The Hotel accepts no liability and will not pay compensation where the performance of its obligations is prevented by or as result of force majeur or circumstances beyond its control such as but not limited to floods, earthquakes, adverse weather conditions, natural disasters and failure of public utilities.
T. DISCLAIMER
- The stay of the guest is subject to the foregoing terms and conditions. In case of any confusion or uncertainty about the Terms and Conditions, any and all of these will be interpreted in favor of Hotel.